FAQ
SHIPPING & DELIVERY
Thank you for visiting and shopping at Stay True Designs! Stay True Designs ships all of our orders via UPS. You will receive an email update with your tracking number once your order has shipped.
TRACKING YOUR ORDER
Once your order has shipped, you will receive an email with a tracking number to track your order via UPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
PROCESSING AND DELIVERY TIMES
All orders are processed within 48 hours. Standard shipping typically takes between 2-8 business days (for destinations within the United States). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
CUSTOMS FEES AND IMPORT TAXES
Stay True Designs is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
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